Case study
AI Nurse Assistant for Patient Triage and Symptom Collection
Dallas-based startup automating patient intake with AI. We built a telemedicine chatbot that triages symptoms and routes patients to the right specialist, integrated into Epic, Cerner, and Athenahealth. It works as a 24/7 concierge that handles the symptom check and recommends the right care level, automating the first touchpoint with the clinic.
About the client
Our client is a Dallas-based startup developing an AI telemedicine platform. Their core product is an AI chatbot that collects symptoms, performs triage, suggests next steps, and generates patient and physician reports. The solution integrates with major EHR systems (Epic, Cerner, Athenahealth) and pharmaceutical/insurance services.
Background and problem
They engaged us to build this AI telemedicine chatbot.
Solution
This AI solution provides an intuitive conversational interface that:
- Guides patients through symptom reporting in a natural, empathetic dialogue
- Triages patients intelligently by recommending the appropriate specialist or care level
- Reduces administrative burden on clinical staff and enhances operational efficiency
- Improves patient experience by acting as a 24/7 concierge for navigating care
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